Our Sector

DescriptionFrom medication safety and care planning to clinical governance and staffing, we help residential and nursing homes build reliable day‑to‑day practice. We start with a focused diagnostic against the CQC Single Assessment Framework, then support managers to prioritise the right actions: documentation that tells the story, robust supervision, purposeful audits and a simple KPI view of risk. Where needed we provide interim leadership and targeted training so improvements stick through shifts, weekends and agency use—so people experience consistent, person‑centred care and leaders have timely assurance.

How we help

• Mock inspections and evidence packs aligned to quality statements

• Leadership coaching, rostering and safer‑staffing planning

• Medication (eMAR) and care‑plan quality improvement

“Registered nurse and care team reviewing a medication chart and care plan in a care home lounge.” text goes here

Make every visit count—reliable rosters, continuity and outcome‑focused care at home.

Sector description
Home care succeeds on the basics: the right worker, at the right time, doing the right things. We help providers tighten scheduling and travel time, reduce missed or late visits, and improve continuity for people drawing on care. Starting with a rapid operational review, we design simple rhythms—supervisor spot‑checks, documentation that reflects outcomes not tasks, and practical safeguarding oversight. We’ll help you set up a compliance calendar, streamline onboarding and training, and use light‑touch metrics to spot risks early. The result is a calmer rota, happier staff and families, and inspection‑ready evidence.

How we help

• Roster and route optimisation; missed‑visit prevention and alerts

• Supervisor model, spot‑checks and outcome‑focused records

• Compliance calendar, workforce pipeline and induction refresh

“Care worker greeting a person at their front door for a scheduled home‑care visit.”

Enable independence with strong, person‑led support and governance.

Sector description
Supported living is about great lives, not just safe services. We help providers align support to each person’s tenancy and goals, with clear roles for landlords, support teams and families. Expect a practical review of risk enablement, safeguarding, and the Mental Capacity Act (best‑interest decisions and recording). We strengthen day‑to‑day practice—active support, meaningful routines, incident learning—and build simple governance that gives leaders line‑of‑sight without drowning teams in paperwork. Where appropriate we embed Positive Behaviour Support principles and coach teams to sustain change.

How we help

• Service model and staffing aligned to individual tenancies

• Active Support and positive risk‑enablement, with clear MCA records

• Incident learning loops and accessible governance dashboards

“Support worker and tenant planning the day together in their own flat.”

Human‑rights‑led support that reduces restrictions and improves quality of life.

Sector description
We work with providers to embed Positive Behaviour Support and a rights‑based culture for people with a learning disability and autistic people. Starting with a functional understanding of behaviour, we co‑produce proactive plans, communication and sensory profiles, and consistent responses that reduce restrictive practices. We help teams evidence Right support, right care, right culture in everyday practice, strengthen safeguarding and incident review, and align training (e.g., trauma‑informed approaches) to real situations. The aim: confident staff, fewer incidents, better outcomes and clear assurance for families and regulators.

How we help

• PBS assessment, proactive plans and team coaching

• Reduction of restrictive practices; meaningful incident reviews

• Co‑production with people and families; outcomes tracking

“Autistic adult and support worker using a visual schedule to plan activities.”